T & C's

Terms and Conditions

Please take a moment to familiarise yourself with our terms and conditions.

By accessing and browsing this website, you accept and agree to be bound by the terms and conditions of use, together with our privacy policy govern Florette Jude and Jane Williams' relationship to this website.  The term 'Florette Jude', 'Jane Williams' or 'us' or 'we' refer to the owner of the website.

The term 'you' refers to the viewer or user of our website.  The use of this website is subject to the following terms of use:

Content and Accuracy

This site and its components are for informational purposes only and are for general information and use only.  This site shall not be responsible or liable for accuracy, usefulness or availability of any information transmitted or made available via the site and shall not be responsible or liable for any error or omissions in that information. Neither we nor any third parties provide any warranties or guarantee as to the accuracy, performance, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  By using this website you acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors permitted by law.  Use of any information or material on this website is entirely at your own risk for which we shall not be liable.  It shall be your own responsibility to ensure that any products or services or information on this website meet your specific requirements and that you are capable and have the knowledge to use them.  By accessing and using this website you have confirmed that you are a responsible adult over the age of 18, with mental capacity and a qualified therapist with a recognised up to date qualification in the relevant holistic or medical therapies.

The liability of Florette Jude/Jane Williams and this website is limited to the value of the goods and does not include any consequential loss.  In no event will we be liable for any incidental, consequential or direct damages, including, but not limited to loss of profits, monies,  business interruption and such like arising out of the use or inability to use our products or information.  Some of our products contain alcohol and allergens including nuts. It is up to you to inform your clients if the products you are using contain these elements. We accept no liability for negligence of not informing customers of the ingredients in our products.  Babies, Children, Pregnant  mothers, and anyone with any illness whatsoever must not us our products. These are strictly for consenting adults. We accept no liability whatsoever for damages or injury, physically, mentally, spiritually or otherwise to any persons, animals or any other in using our products.  You, the individual must exercise your independent judgement in determining the appropriateness of our products.

Privacy and Security

We take your privacy and security details very seriously.  We do not rent, sell or share or by any other method, details you have submitted to us.  We do not hold any payment details or credit card information.  Secure encryption safeguards are in place to protect your information through the payment system.  None of your financial information is held on our system. 

While every step is taken to ensure security, it is up to you to ensure you take reasonable steps to secure your computer against any viruses, hacking or such like.  We take no responsibility for any losses incurred by you.

Cookies

We may use cookies to collect data about how you shop with us.  You do not need to accept cookies and can easily turn off the filter.  Cookies do not collect any financial or personal data about you.

Products and images on this site are for illustration purposes only and are subject to change without notice.

Orders

A placement of an order is not an acceptance of an order.  We reserve the right to cancel any order that we see fit without explanation.

When placing an order, you will receive confirmation of your order and when we have acknowledged and accepted it, orders are then processed.  If an order cannot be fulfilled within our usual despatch time, you will be contacted. Orders will normally be despatched within 7 days but can be longer due to availability and workload.  Please note that all products are handmade to order and no two products will be the same. You will be informed if there is to be a delay.

Prices

We reserve the right to change our prices without notice.  Prices are quoted in UK sterling (£) with vat.  

We only deliver to addresses in the UK.  We do not accept orders from other countries. We do not accept any addresses from PO Boxes, barracks and such like.

Returns

We comply with the distance selling regulations.  We will replace any faulty goods  or endeavour to correct any errors we have made in connection to your order placed on this website.  Please check your goods and report any shortages, damage or problems within 7 days of receiving the order.  All requests must be sent to us at willow.huggins@hotmail.co.uk If goods are damaged or we have sent the incorrect product, we will refund you in full or resend the correct order - you will not be charged for this. You will be responsible for the postage cost of returns.  In the unlikely event of lost goods, please wait 7 days before contacting us at the given address.  If your parcel is returned to us through no fault of our own, we may charge you redelivery costs.  Please ensure you give us your correct delivery information when ordering.

You have the right to cancel your order within seven days of placing it with us.  We accept returns within 14 days from the day they are received by you if they are unopened and unused.  Before sending items back to us please contact us by letter or email.

Copyright

No part of this website or information on this website is to be copied.  Unlawful use of this website may give rise to a claim of criminal damages.  Links to this website are for your information only and they do not signify that we endorse those websites.  We are not responsible for the content of the linked websites.  You may not create a link to this website without prior written consent from us.